Meet Our Consultants
communication | customer service
Breanna Downes is an experienced professional with over fifteen years of client service experience managing people and projects through transitions impacting business and financial operations.
A former CPA, Breanna thrives in areas of business operations such as project implementation, employee and client relations, training and development, and uniting functional teams.
A master in verbal skills and communication, Breanna works closely with practices to enhance patient relations, professionalism, and ensure consistent messaging through detailed training and coaching. See below to learn more about Breanna's key focus areas.
Call center SYSTEMS
• Call Center Implementation
• On-going Call Monitoring and Feedback
• Performance Reporting
Communication & Customer service
• Front Office Scripting
• Training Documentation
• Verbal Skills
• Phone and Text Message Etiquette
• Professionalism 101
• Confidence Development
• Managing Uncomfortable Conversations