Practice Management Consultants


Susan Klembeck

New Patient | Financial Systems Consultant

Susan Klembeck is an experienced specialist in the New Patient and Financial aspects of the orthodontic practice.  Her attention to detail is unparalleled as she develops your staff’s capabilities through effective strategies, analytics, and performance management.  New patient processes include fee presentation and contracts, insurance and PPO involvement, new patient letters and questionnaires, verbal skill training, and the conversion rate.  Financial coordinators develop an in depth understanding of how best to use your software to manage financials including posting contracts, delinquencies, adjustments, negotiation of contracts, electronic insurance filing and follow-up, and data analytics.

Meet our Business Operations Consultant