Meet Our Consultants

HUDA KAID

Clinical Systems and digital workflows and call center training

With over 14 years of management experience in general dentistry and orthodontics, Huda Kaid understands that a strong communication center is vital to the success of every practice. Huda works with practices to design and implement new call centers, and train communications and patient scheduling teams to deliver a five-star customer experience tailored to each practice’s unique vision and brand.  Her powerful system is designed to increase efficiency, track important call metrics, and develop a best-in-class communication center.  

Today’s forward-thinking orthodontic practice should aim to take all calls away from the front desk, so the patient in the office is front and center and communication hub teams can devote their full attention to callers.  Huda adds incredible value to practices by building a dynamic communication hub and increasing customer satisfaction while empowering teams and boosting morale.   

Clinical Systems Consulting

CLINICAL OPERATIONS

• Assessment of clinical flow and efficiency 

• Instrument setup and organization

• Development of clinical follow-up protocols

• Sterilization center design and implementation

• Take home instructions/patient handouts

• Clinical morning meeting protocols

• Clinical compliance scripting and protocols

• Scripting for specific scenarios (ex: anxious or complex patients) 

• Verbal skills training

Digital Lab Systems

• Assessment of digital clinical systems

• Set up and organization of digital clinical workflows

• Clinical team training on digital workflow best practices

• Implementation of digital coordinator role

• Personalized 1:1 training with the digital coordinator

Inventory management

• Assessment of current inventory process

• Development of inventory tracking system

• Evaluation of current infection control and sterilization systems


Clinical Training and onboarding

• 90-day clinical onboarding and chairside training program

• Customized digital procedure manual with custom training videos

COMMUNICATION TEAM TRAINING AND CALL CENTER SYSTEMS

  • Scripting and verbal skills training for scheduling/patient care teams

  • Strategies for making all callers feel like VIPs

  • Methods for building relationships with potential patients

  • New Patient call scripting and verbal skills training

  • Outbound call training to follow up on new patient leads

  • Strategies for keeping a schedule full/productive

  • Planning and set up of a Call Center/Patient Care Center

  • Staff planning models 

  • Call scorecards and metrics

  • Customized, repeatable training programs